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HOBBYCO uses the Paypal Payment Gateway for its online credit card transactions. Paypal processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.
All online credit card transactions performed on this site using the Paypal gateway are secured payments.
• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by HOBBYCO or any outside party.
• All transactions are performed under 128 Bit SSL Certificate.
• All transaction data is encrypted for storage within Paypal's bank-grade data centre, further protecting your credit card data.
• Paypal is an authorised third party processor for all the major Australian banks.
• Paypal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by HOBBYCO.
For more information about Paypal and online credit card payments, please visit www.paypal.com.au
Physical Hobby Goods
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will send your goods via Australian Post normally within 3 working days; however if goods are unavailable delivery will take a little longer. Please allow up to 8-10 working days for delivery. Goods are sent “Receipted” and require a signature on delivery.
If for reasons beyond our control items are not available, you will be contacted by email and or telephone and you may be offered an alternative product or your purchase will be refunded via Paypal at your choice.
If you wish to query a delivery please contact us at email@example.com or call 02 92869307 during business hours weekdays.
We stress the need for instructions to be read thoroughly prior to commencing to assemble or operate any product. Failure to do so could void warranty.
Flying Models by their nature are light in construction otherwise they will not fly. During the learning phase such models or kites may crash. Damage incurred through impact in such situations is not considered warranty.
Customers purchasing radio controlled aircraft with fuel motors should contact their local club to see where the models can be flown and also seek help & instruction if this is a new hobby. Public Liability Insurance may also be required to operate this type of product. Hobbyco accepts no liability for customers who fail to seek advice and/or have adequate liability insurance for this activity.
Any queries should be emailed to firstname.lastname@example.org and provide your contact telephone number
Availability of Product and Pre-orders
If for reasons beyond our control items are not available, you will be contacted by email and or telephone and you may be offered an alternative product or your purchase will be refunded at your choice.
With regards to items showing “pre-order”, this could mean an item is temporarily out of stock or is a new release awaiting delivery in the next 1-4months.
Some hobby manufacturers are small “cottage” industries with limited resources, others represent companies who manufacture in batches. (Batch manufacturing is where the supplier makes enough for current orders,then starts accumulating orders for the next economical production run which may take months or longer). Pre-orders may be delayed till a batch is manufactured but sometimes they are cancelled completely.
New Releases also fall into pre-orders. Most suppliers announce new items at the start of each calendar year and progressively produce them. By pre-ordering a new release you insure an allocation and quick delivery once it is released. If you wish to cancel a pre-order, this can be done at any time prior to shipment with a complete refund.
Please email email@example.com if you have any queries regarding pre-orders.
Collection of Personal Information
We may collect the following information from you:
We require this information to understand your needs and provide you with a better service, as well as for the following reasons:
If you purchase a product or service from us, we may request certain personal information from you. You may be required to provide contact details (such as name, email, contact number, and postal address) and financial information (such as credit card number, expiration date, and CCV/CVC).
We will only use this information for billing purposes and to fulfill your order. If we have trouble processing or finalising an order, we will use the contact details provided to notify you.
The security of your personal information is important to us. We are committed to ensuring this security through suitable physical, electronic and managerial procedures in order to safeguard all personal information we collect online. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using Secure Sockets Layer (SSL) technology. When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store Credit Card details.
Cookies are small files which are stored on a user's hard drive if permission is granted. They are designed to hold a modest amount of data specific to a particular client, which can be accessed by either the web server or client computer. Cookies help analyse web traffic, and lets you know when you visit a particular site. Cookies allow web applications to respond to the user as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
Use of Third Parties
Hobbyco may, at its discretion, use other third parties to provide essential services on our site, or for our business processes. We may share your details only when necessary for the third party to provide that service. These third parties are prohibited from using your personal information for any other purpose.
Hobbyco will not share any personal information with third parties for any unknown or unrelated use.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Hobbyco is the trading name of Hobbyco Pty Ltd. ABN 85 003 749 237.
At Hobbyco, we are working hard to get your online orders delivered to you as fast as we can.
How much are delivery costs?
For all orders over $99, the delivery fee is $9.50 in Australia.
Add your favourites to your cart and proceed to checkout to calculate your final shipping costs.
What is Hobbyco return policy?
Note: The return delivery time is not included as part of this 14 day return period.
To see the full return policy click here.
Add your favourites to cart
Select Afterpay at checkout
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Your purchase will be split into 4 payments, payable every 2 weeks
For complete terms visit afterpay.com/terms