• Deliver exceptional customer service and knowledgeable product advice.
• Help customers select suitable model railway products, accessories and control systems.
• Maintain an organised, well-presented and welcoming Rail Department.
• Receive, unpack, replenish and merchandise stock.
• Support other departments when required.
• Work collaboratively with the wider retail team to create a positive shopping experience.

Passion for Model Rail

• A genuine interest in railways or model railways is essential.
• Enthusiastic about the hobby and enjoys engaging with fellow enthusiasts, new modellers and families.

Product Knowledge

A basic understanding of model railways is preferred, including:

• Model railway scales
• DC and DCC control systems
• Two-rail and three-rail operation
• Electrofrog and Insulfrog points

Previous experience with model train servicing or repairs is desirable but not essential — additional product training will be provided.

Customer Service

• Friendly, approachable and confident when communicating with customers.
• Able to explain products clearly and patiently to people with different levels of experience.
• Committed to providing a consistently high standard of service.

Teamwork

• Reliable, helpful and comfortable working as part of a team.
• Willing to support other store departments when required.
• Able to communicate effectively in a collaborative retail environment.

Physical Requirements

You must be comfortable performing the regular physical duties of a retail role, including handling stock, using ladders and accessing display layouts when required.

• The opportunity to work in a specialist hobby department.
• Ongoing product training and development.
• A supportive and collaborative team environment.
• The chance to share your passion for model railways with customers every day.
• The opportunity to work for Australia's best hobby shop.

• Welcome customers and provide friendly, helpful service.
• Assist customers in choosing suitable hobby products, gifts and collectables.
• Learn about Hobbyco's product ranges and confidently share that knowledge.
• Process purchases and assist with general retail duties.
• Receive, unpack, replenish and merchandise stock.
• Maintain an organised, well-presented and welcoming store.
• Work collaboratively with the wider retail team.
• Support other departments and store activities when required.

Passion for Hobbies

• You have a genuine interest in hobbies, toys, models or collectables.
• You enjoy connecting with fellow hobbyists, families, collectors and newcomers.
• You are interested in learning more about Hobbyco's diverse product ranges.

You do not need to be an expert in every category. Product training and support will be provided.

Customer Service

• Friendly, positive and approachable.
• Comfortable starting conversations and helping customers.
• Able to explain products clearly and patiently.
• Willing to go the extra mile to create a positive shopping experience.

Reliability and Teamwork

• Reliable, punctual and responsible.
• Energetic, enthusiastic and ready to contribute.
• Comfortable working as part of a busy retail team.
• A quick learner with good attention to detail and organisational skills.
• Able to remain helpful and composed during busy trading periods.

Availability

• Flexible availability across weekdays and weekends.
• Willing and available to work public holidays when required.
• Able to meet the regular physical requirements of a retail role, including handling and replenishing stock.
• Must have the right to work in Australia.

Previous retail or customer-service experience is preferred but not essential.

• Casual employment with flexible working hours.
• Product training and opportunities to expand your hobby knowledge.
• A friendly, supportive and collaborative team environment.
• The opportunity to develop valuable retail and customer-service skills.
• The chance to work with hobbies, toys, models and collectables every day.
• The opportunity to help customers discover their next hobby.