At Hobbyco, we are working hard to get your online orders delivered to you as fast as we can.
What are Hobbyco’s delivery options?
Standard Shipping: $9.90 Australia-wide (Excludes Bulky & Dangerous Goods)
Free Standard Shipping: Orders over $125 qualify for free shipping (Excludes Bulky & Dangerous Goods. Excludes international addresses)
Express Shipping: Calculated at checkout
International Shipping: Rates calculated at checkout. (Note - we cannot currently ship to the US.)
Add your favourites to your cart and proceed to checkout to calculate your final shipping costs.
Click & Collect: Our team collects and processes Click & Collect orders from our online warehouse on Mondays, Wednesdays and Fridays. You’ll be notified once your order is ready for pickup. Learn more here.
What is Hobbyco's return policy?
As a Hobbyco customer, you are entitled to a 14 day return period from the time that the goods you ordered have been received through courier service tracking.
Note: The return delivery time is not included as part of this 14-day return period.
To see the full return policy click here.
Delivery Policy
Applicable to physical goods.
After finalising your online order at the checkout page; you will receive an email confirmation containing your order details (sent to your provided email address). We will then pick and pack all currently available products pertaining to your online order. All finalised orders confirmed to be dispatched from Hobbyco are then collected by the assigned carrier within 2-3 business days. Orders are subject to handling times of 2-10 business days depending on the peak period and current queue.
If you wish to change your delivery address after placing your order, please notify our customer service team immediately. Addresses cannot be changed after the order has been dispatched.
Risk and Delivery
Once an order is marked as delivered to the address provided at checkout, as confirmed by the carrier’s tracking information, responsibility for the goods passes to the customer.
While we take great care in packing and dispatching your order, Hobbyco can’t accept responsibility for loss, theft, or damage that occurs after delivery has been completed. This includes situations where parcels are left unattended in line with the carrier’s standard delivery practices or any authority-to-leave instructions you’ve selected.
If you believe your order has been stolen after delivery, we recommend contacting your local police station and your home or contents insurer. We’re happy to assist by providing delivery confirmation and any supporting documentation you may need—just let us know.
Availability of Product and Pre-orders
Hobbyco is primarily a “Bricks and Mortar” retailer and all products shown In-stock are based on digital inventory records. Occasionally discrepancies occur because of theft, clerical error, and/or other events beyond our control. We carry over 50,000 various products, with more being added each week, making it impossible to maintain 100% accuracy.
If, for reasons beyond our control, product/s on your order are not available, you will be notified by the provided email and/or contact number. You may be offered an alternative product, or your account will be credited. You are entitled to request a refund instead of credit.
Pre-orders
Pre-order would mean that the product is currently on-order and is either: in production, in-transit, awaiting delivery, or is an upcoming item. Pre-orders will vary at any time between 3-12+ weeks depending on the product and its status.
If you add a pre-order product with any currently available products, your order will be placed on hold until all products placed are available. If you have already placed an order and wish to have your in-stock items shipped first, please contact our customer service team, otherwise we recommend placing orders for pre-order items and in-stock items separately.