At Hobbyco, we are working hard to get your online orders delivered to you as fast as we can.
How much are delivery costs?
For all orders over AU $99.00 the delivery fee is AU $9.50 in Australia.
For bulky products (packaging over 50cm/3kg), we offer an affordable shipping rate that is calculated with an online shipping calculator.
Add your favourites to your cart and proceed to checkout to calculate your final shipping costs.
- The Hobbyco team take pride in picking, packing and clearly labelling your order so it arrives safe and sound for your enjoyment. Unfortunately, once your order leaves our warehouse, for reasons outside of our control, on rare occasions parcels could be damaged or even lost in transit. As such, Hobbyco highly recommends selecting transit insurance at checkout to protect your order while it is in transit.
- Standard shipping does not include insurance by default. Unfortunately, without transit insurance, Hobbyco is not responsible for refunding or replacing a damaged/broken or lost in transit items without Transit Insurance.
What is Hobbyco return policy?
As a Hobbyco customer, you are entitled to a 14 day return period from the time that the goods you ordered have been received through courier service tracking.
Note: The return delivery time is not included as part of this 14 day return period.
To see the full return policy click here.
Applicable to physical goods.
After finalising your online order at the checkout page; you will receive an email confirmation containing your order details (sent to your provided email address). We will confirm receipt of your order as soon as possible, and then pick and pack all currently available products pertaining to your online order. All finalised orders confirmed to be dispatched from Hobbyco are then collected by Australia Post (AusPost) normally within 3 business days. Orders are subject to handling times of 3-10 business days depending on the peak period and current queue.
Availability of Product and Pre-orders
Hobbyco is primarily a “Bricks and Mortar” retailer and all products shown In-stock are based on digital inventory records. Occasionally discrepancies occur because of theft, clerical error, and/or other events beyond our control. We carry over 25,000 diverse products, with more being added each week, making it impossible to maintain 100% accuracy.
If for reasons beyond our control; products that are not available will be highlighted, and you will be notified by the provided email and/or contact number. You may be offered an alternative product, or your account will be credited. You are entitled to request for a refund instead of credit.
Pre-order would mean that the product is currently on-order and is either: in production, in-transit, awaiting delivery, or is an upcoming item. Pre-orders will vary at any time between 3-12+ weeks depending on the product and its status.
If you add a pre-order product with any currently available products, your order will be split with the pre-order product placed on back-order. The product will be posted out without any additional shipping & handling costs.