Traxxas Warranty Procedure

 

Traxxas is one of the toughest and bestselling names in Ready-To-Race® nitro and electric radio-controlled (RC) vehicles, but sometimes things can go wrong.

 


Traxxas electronic components are warranted to be free from defects in materials and workmanship for a period of thirty (30) days from the date of purchase. The chassis and driveline (including the motor) are only covered against the manufacturer’s defects in materials, workmanship or assembly when they are new (before being used).  For a detailed explanation of what is covered by warranty, please refer to the manual below. 


 


If you believe the issue falls within Traxxas warranty, we recommend emailing service@southermodels.com.au the following:


 


A copy of your invoice, 

A clear photo of your vehicle and the problem area,

A detailed description of the issue.

 


Alternatively, you can send this information along with your vehicle to: 


 


Southern Model Supplies


35 Bennet Avenue


Melrose Park 


South Australia 5039


Phone: 1800 888 472


  


From here, a service technician will assess the vehicle and will determine if the item is covered by warranty and if so, advise on a repair, replacement (or part replacement) or refund.


 


If you prefer Hobbyco to handle the warranty process, please feel free to provide the required information to us and we will liaise with Southern Model Supplies.  We do note however this may add additional time to your warranty claim.


 

Please note that Hobbyco will not issue a refund or exchange under the following circumstances:


If the vehicle is faulty but has not yet been assessed by a Southern Model Supplies service technician.

If the vehicle is faulty and deemed to have been not covered by warranty.

If you simply changed your mind after running the vehicle. 

If you found the same vehicle cheaper somewhere else. 

If you decide you did not like the purchase or had no use for it.

If you misused a product in any way that caused the fault.

If you asked for a service to be done on the vehicle in a certain way against our advice or were unclear about what you wanted.



Our amazing customer service staff are here to help, so if you have any questions or need further assistance, please do not hesitate to contact us.Â